Refund policy

60-Day Returns At SunSafe Australia, we are committed to your satisfaction. We offer a 60-day return policy for all items, provided they are returned in their original, resellable condition—unworn, unused, and with all original tags attached. SunSafe Australia does not offer exchanges, only returns and refunds. Once you have initiated your return, If you require an exchange, please take this opportunity to order your new replacement products now.

Return Conditions

• Original Condition: Items must be returned as received, with no signs of wear or use, and with all original tags and packaging intact.
• Restocking Fee: Returns that do not meet our standards (including items that require cleaning, ironing, or re-tagging) will incur a 10% restocking fee per item.

Return Process

• Initiate Your Return: Complete the enclosed return form with details including your name, order number, and reason for the return. Place this form inside your return package.
• Return Shipping: Customers are responsible for all return shipping costs unless the item is faulty, incorrect, or damaged upon receipt. In such cases, we will cover the return shipping costs.
• Packaging: You may reuse the original packaging if it is in good condition. Otherwise, please ensure the returned items are well-protected during transit.

Refunds

• Processing Time: Returns are processed within 3 to 5 days after receipt. Please note, that refunds exclude original shipping costs and can take up to 14 days to be credited back to your original payment method. PayPal refunds may appear instantly, whereas bank and credit card refunds may take longer.

No Exchanges, Only Refunds We do not offer direct exchanges. If you require a different item, please place a new order for your replacement product immediately after initiating your return.

Additional Notes

• No Prior Contact Needed: Simply send back your return with the completed form. Returns without accompanying paperwork will not be processed and will be returned to the sender.
• Postage Costs: Postage costs are non-refundable. Ensure that your return is packaged securely to avoid any damage during transit.

Return Address

Please send your item/s back to us at the address below:

SunSafe Australia Pty Ltd
PO BOX 436
KALAMUNDA WA 6926
AUSTRALIA