shipping & returns
🚚 Domestic Shipping (Australia)
Standard Shipping: $9.95 AUD per order
Estimated 5–10 business daysExpress Shipping: $19.95 AUD per order
Estimated 2–5 business days
Delivery times vary depending on your distance from Perth — metro WA is typically faster, while remote regions (e.g. QLD, TAS, NT) may take a little longer.
✅ Free standard shipping on all Australian orders over $150.
🕒 Order Processing Times
We pack and dispatch orders within 3 business days (excluding weekends and public holidays).
Custom-made items (like Newcastle Hats) may have longer lead times — details are noted on the product pages.
📱 Delivery Tracking & Notifications
You’ll receive real-time updates via email and SMS once your order ships.
A signature is required on delivery by default for added security. You can adjust delivery preferences after your tracking details are sent.
🙌 Thank You
Thanks for shopping with SunSafe Australia — proudly Australian-owned and operated. We're here to make every delivery smooth, affordable, and dependable.
Shipping Policy – SunSafe Australia
At SunSafe Australia, we aim to deliver your order quickly and reliably from our base in Perth, Western Australia. We use Australia Post for all deliveries, with full tracking included.
🌍 International Shipping – SunSafe Australia
📦 Shipping Rates
New Zealand
Standard Shipping: $20.00 AUD
Express Shipping: $25.00 AUD
Rest of World
Standard Shipping: $30.00 AUD
Express Shipping: $45.00 AUD
All international parcels include tracking.
🚀 Estimated Delivery Times
Standard International: 7–12 business days
Express International: Usually faster — varies by destination
Delivery timeframes may vary depending on location, customs processing, and local delivery services.
🌐 Global Shipping Partners
We ship via Australia Post and EMS for international orders. Once your parcel clears customs, it is handed off to your local carrier — such as:
NZ Post (New Zealand)
USPS (United States)
Canada Post (Canada)
Royal Mail (United Kingdom)
This ensures seamless delivery and accurate tracking right to your doorstep.
🧾 Customs, Duties & Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. These vary by country and are the responsibility of the customer. Please check with your local customs office for details prior to purchase.
🔎 Tracking Your Order
You'll receive full tracking from dispatch to delivery. Once your parcel enters your country, you can continue tracking through your local postal service’s website using the same tracking number we provide.
🧴 Sun Protection, Delivered Globally
Join our growing international community and enjoy trusted sun protection products, no matter where you live.
☀️ Subscribe to our newsletter for updates, tips, and exclusive offers from SunSafe Australia.
Returns Policy & Information at SunSafe Australia
60-Day Returns At SunSafe Australia, we are committed to your satisfaction. We offer a 60-day return policy for all items, provided they are returned in their original, resellable condition—unworn, unused, and with all original tags attached. SunSafe Australia does not offer exchanges, only returns and refunds. Once you have initiated your return, If you require an exchange, please take this opportunity to order your new replacement products now.
Return Conditions
Original Condition: Items must be returned as received, with no signs of wear or use, and with all original tags and packaging intact.
Restocking Fee: Returns that do not meet our standards (including items that require cleaning, ironing, or re-tagging) will incur a 10% restocking fee per item.
Return Process
Initiate Your Return: Complete the enclosed return form with details including your name, order number, and reason for the return. Place this form inside your return package.
Return Shipping: Customers are responsible for all return shipping costs unless the item is faulty, incorrect, or damaged upon receipt. In such cases, we will cover the return shipping costs.
Packaging: You may reuse the original packaging if it is in good condition. Otherwise, please ensure the returned items are well-protected during transit.
Refunds
Processing Time: Returns are processed within 3 to 5 days after receipt. Please note, that refunds exclude original shipping costs and can take up to 14 days to be credited back to your original payment method. PayPal refunds may appear instantly, whereas bank and credit card refunds may take longer.
No Exchanges, Only Refunds We do not offer direct exchanges. If you require a different item, please place a new order for your replacement product immediately after initiating your return.
Additional Notes
No Prior Contact Needed: Simply send back your return with the completed form. Returns without accompanying paperwork will not be processed and will be returned to the sender.
Postage Costs: Postage costs are non-refundable. Ensure that your return is packaged securely to avoid any damage during transit.
return address
Please send your item/s back to us at the address below:
SunSafe Australia Pty Ltd
PO BOX 436
KALAMUNDA WA 6076
AUSTRALIA
MissED DELIVERIES
What Happens If You Miss Your Delivery?
If you are not home to sign for your parcel or if there isn't a secure location for Australia Post to leave the package, it will be taken to the nearest Post Office.
Collection from Post Office:
Time Frame: You have 10 business days to collect your parcel. After this period, uncollected items will be returned to sender.
Identification Required: When collecting your parcel, please provide ID to verify that you are either:
The person to whom the parcel is addressed (the 'addressee')
Someone authorised to collect on the addressee’s behalf
Unclaimed or Incorrectly Addressed Orders:
Redelivery Fee: Orders returned to sender due to an incorrect address provided by the customer, or failure to pick up from the Post Office, will incur a redelivery fee of $10.00.
Refunds: If you opt for a refund instead of a redelivery, please note that the original shipping charges are non-refundable.